General Services Administration

Project Details

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PROJECT DESCRIPTION

Online Services Request Portal

For this project, More Creative Media wrote user test scripts, conducted user research and user testing.¬†From that research, I developed a new information architecture based on a “is now vs could be” requirement, designed low fidelity wireframes, and tested those wireframes with users nationwide. We also designed high fidelity mock-ups for an accessibly focused, responsive application with more test We also¬†presented code ready specs and launch a design library to scale.